Frequently Asked Questions
Here is a list of Frequently Asked Questions (FAQ) that will give you a much better understanding of our workings, to ensure a simpler, hassle-free and transparent process of renting your service apartments across Delhi. Please feel free to contact our Sales Team for any queries or clarifications.
Q. What is the difference between a hotel and a serviced apartment?
A. Serviced apartments offers spacious, fully furnished, beautifully decorated apartments, much larger than hotel rooms (even extended stay hotel rooms), featuring a genuine (more home-like) residential character.
All apartments usually feature a complete fully-equipped Kitchen, and have separate dining, living and sleeping areas. They will also have a fully automatic Washing Machine with Dryer, Iron & Ironing Board, landline Telephone, Digital TV and Wireless Internet. A wide range of personal services and exceptional amenities including health clubs and swimming pools (at many locations) provide a refined lifestyle, and offer a caring and homelike atmosphere for guests and their families.
Q.What is included in the rate?
A. Rentals include daily housekeeping, linen changes, Water, Cooking Gas, 24 Hour Wi-Fi Internet, Tata Sky/Airtel Digital TV, Power Backup, Landline Phone (Outgoing Calls chargeable) and all flat/society maintenance. All apartments are fully furnished and equipped with cooking utensils and crockery to cater for the maximum occupancy of the apartment. Electricity will be charged separately upon actuals. Rentals do not include any applicable Service Tax.
Q. Can I view your serviced apartments prior to making a reservation?
A. Yes, subject to availability. If you are staying in the apartment for an extended period of time we would strongly suggest you do this, so you can familiarize yourself not only with the apartment but the local area and facilities. Please contact our reservations team to arrange a viewing.
Q. How do I make a booking?
It is just as easy as booking a hotel! You can go to our reservations website and make your booking online to get an immediate confirmation – http://oliveservicedapartments.com/delhi/
OR give us a call at +918800333977 or email us via firstname.lastname@example.org or fill in the form on the website: http://www.oliveapartmentsdelhi.com/enquiry/
All bookings will be confirmed only after paying the reservation amount. For direct online booking, you will receive an instant confirmation. For booking made by other modes, within 24 hours of the reservation amount being received by us, you will receive confirmation of your booking and your arrival information pack via email.
Q. How much do I pay to make the booking?
To secure a booking, we require 1 week rental payment (may be higher or lower in case of certain bookings). This rental payment can be made via Debit/Credit Cards, Cash, Bank Transfer, Cheques (in INR drawn on an Indian bank account) or Paypal (Paypal fee will be charged extra).
Q. Do I need to pay a security deposit?
If you do not have a credit card available to cover any unpaid bills, loss or damage, you will be required to pay a security deposit on your arrival. We will keep the deposit during your stay and until we can confirm there are no pending phone bills nor any additional cleaning nor damage nor loss in the apartment.
Q. Can I pay for my serviced apartment on departure?
A. No. A part of the Payment is required at the time of booking and prior to check-in. Unlike hotels, few serviced apartment buildings have a manned reception or the facility to take payment at the time of check-in. At the time of booking you will be asked for full payment of 1 week rental unless otherwise agreed.
Q.What methods of payment do you accept?
A. All major debit/credit cards are accepted. We also accept Cash and Cheques drawn on Indian Bank Accounts as well as Bank Transfers. Payments can also be made via Paypal (Paypal fee will be charged extra).
Q. Is there a minimum stay requirement?
There is a minimum stay requirement of One Week (7 nights) in all our properties unless otherwise specified.
Q. What are the terms of cancellation?
A. Please familiarize yourself with our terms and conditions of business as all bookings are subject to these terms.
There is absolutely NO Cancellation charge if you cancel a confirmed reservation before 14 Days from the date of arrival.
There will be a 50% cancellation charge if a confirmed reservation is cancelled later than this date and upto 1 Day before the scheduled check-in date. If a reservation is cancelled after that date or is a No-Show, there will be no refund of rental paid.
In the event that a guest needs to check out prior to the agreed departure date, we will use our best endeavours to obtain a refund of accommodation charges for the remainder of the stay. However, any refund will be subject to the apartment being re-let and may be subject to a cancellation charge.
We recommend that you have travel insurance to cover these costs.
Q. Can I extend my booking?
A. Yes, subject to availability. If you believe that you are likely to need to extend your accommodation period beyond the period originally booked and paid for, then you should notify us of this requirement as soon as possible.
We cannot guarantee any extension of your accommodation period, but, subject to availability, we will endeavour to consider any such requests.
Q. What is the check in and check out procedure?
A. When you arrive in Delhi, please call us from the airport or at least one hour before to your arrival at the apartment. We will ensure that someone from our Team will be at the apartment to facilitate the check-in and handover of the apartment. He will also be present at the time of check-out to take handover from all guests.
Check-in Time is after 2pm
Check-out Time is before 10am
In the event you arrive early in the morning we recommend you book from the previous night so you can go directly to your apartment on arrival.
Q. What are the sleeping arrangements in the apartment?
The number of people permitted to occupy each apartment is limited to the number of beds. In some apartments extra beds can be provided and this will be at a charge to be agreed at the time of booking.
Q. Is it possible to request an extra bed?
A. Extra beds can be provided subject to the size of apartment and there being sufficient space. These are charged seprately. Please advise reservations at the time of booking.
Q. Is Wi-Fi broadband Internet service provided?
A. Yes, Wi-Fi broadband is available in all apartments and is included in the rate.
Q.Are towels and bed linen provided?
A. Our rates include bed linen and towels and these are changed on a bi-weekly basis.
Q. Do the apartments provide wheel-chair access?
Some of our apartments have lift access, but may still have one or more steps to negotiate. Please contact us to discuss your requirements before booking.
Q.Do you have luggage storage facilities?
A. We can accommodate your luggage at some locations but there is a charge associated with the facility. Please check with your Concierge Manager for details about the same.
Q. Do you provide cots and highchairs?
A. Yes, cots and high chairs are available at an additional one-off charge. Please advise reservations at the time of booking.
Q. Are Pets allowed?
A. We have some apartments where we can consider pets, regrettably not in all of them. Please check with us at the time of making your reservation.
Q. Do you provide any Welcome Pack at check-in?
A. We provide a one-time complimentary Welcome Pack on check-in at all apartments. The Welcome Pack contains tea, coffee, milk, sugar, cookies, bread, jam, butter, orange juice, water and biscuits. In addition to the Welcome Pack we also provide complimentary toiletries.
These items are designed to get you through the first 24 hours until you can go shopping and, in most cases, they will not be replenished during your stay. If you require any additional items in the Welcome Pack, please request the same with the Reservations Team who will try to accommodate your request, extra charges may apply for the same.
Q. What happens if something goes wrong whilst I am staying in the apartment?
On the confirmation email we provide you with a 24 hour emergency telephone number to call in case you have any problems with your apartment. Simply call and we will make our best efforts to deal with the issue in a fast and efficient manner.